Privacy Policy

Information We Collect

We may collect information you provide directly to us, such as your name, email address, phone number, booking details, party information, and any message you send through our website or booking system.

When you make a reservation, purchase tickets, or complete a transaction, payment and booking information may be collected and processed by our booking, point-of-sale, and payment service providers.

We may also collect certain information automatically when you visit our website or online booking pages, such as your device type, browser, pages visited, referring website, approximate location, and interactions with our site.

Cookies and Analytics

Our website and online booking pages may use cookies, pixels, tags, and similar technologies to help the site function, understand how visitors use our site, measure advertising performance, and improve our services.

We use Google Analytics and may use Google Ads or similar tools to help us understand website traffic, booking activity, and advertising effectiveness. These tools may collect information such as pages visited, session activity, device information, browser information, and general location information.

Google may use cookies or similar technologies to collect and process this information. You can learn more about how Google uses data from sites and apps that use its services by visiting Google's privacy resources.

You can control or disable cookies through your browser settings. Some parts of our website or booking system may not function properly if certain cookies are disabled.

How We Use Information

We may use the information we collect to:

• Provide and manage bookings, events, parties, and customer service
• Process payments and reservations
• Respond to questions or requests
• Send confirmations, reminders, updates, or promotional messages
• Improve our website, booking experience, advertising, and services
• Prevent fraud, abuse, or security issues
• Comply with legal obligations

Sharing Information

We do not sell your personal information.

We may share information with service providers who help us operate our business, including booking software providers, payment processors, email or text messaging providers, website hosting providers, analytics providers, advertising platforms, and customer support tools.

These providers may only use information as needed to provide services to us or as otherwise permitted by their own privacy terms.

We may also share information if required by law, to protect our rights, to prevent fraud or abuse, or in connection with a business transfer such as a sale, merger, or reorganization.

Payments

Payment information is processed by third-party payment processors. Rad Tag does not store full credit card numbers on its own website. Payment processors may collect and use payment information according to their own privacy and security policies.

Marketing Communications

If you sign up for updates, make a booking, or provide your contact information, we may send you emails or text messages related to your reservation, promotions, events, or special offers.

You can opt out of marketing emails by using the unsubscribe link in the email. You may be able to opt out of promotional text messages by replying STOP. Transactional messages related to bookings or purchases may still be sent when necessary.

Children's Privacy

Rad Tag is a family entertainment business, but our website and online booking tools are intended for use by adults or by minors with permission from a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided personal information without appropriate consent, please contact us.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, booking system, or online transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information for as long as reasonably necessary to provide services, manage bookings, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal and business record keeping requirements.

You can also control cookies through your browser settings and manage certain Google advertising and analytics preferences through Google's available privacy tools.

Links to Other Websites

Our website or booking pages may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date above. Your continued use of our website or services after changes are posted means you accept the updated policy.

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